Virtual Carrier FAQ

AUTHORITY & EQUIPMENT

Do I need my own federal authority?

No. CloudTrucks provides DOT and MC numbers for you to run under. You do not need your own authority to drive with CloudTrucks.

Does CloudTrucks provide drivers with equipment?

CloudTrucks does not own its own trucks. However, drives who don't already have equipment may be able to get a truck through our Road to Independence program, which includes access to trusted leasing partners like FleetFirst Leasing. These partners offer lease-to-own options designed to help qualified drivers move toward true ownership while running under the CloudTrucks Virtual Carrier program.

Does CloudTrucks have a plates program?

Yes. CloudTrucks can help you get plates if you do not have your own. Fees and availability vary by state.

What qualifications do I need to drive with CloudTrucks?

Drivers must have a valid CDL-A, clean driving record, and meet CloudTrucks' safety and insurance requirements. Additional criteria may apply depending on program eligibility.

LOADS/JOBS

How do I get loads?

The CloudTrucks app surfaces loads from many of the top brokers and shippers across the country. Some loads can be booked instantly, while others require submitting a bid through the app or contacting the broker directly.

The CloudTrucks App is available in the Google Play store for Android users and in the App Store for iPhone users.

Does CloudTrucks force dispatch?

No. We never force dispatch. You choose the loads that work best for your schedule and business. You can also use our Dispatch Assistant feature to plan high-earning routes in advance.

Does CloudTrucks offer dispatch services?

CloudTrucks provides optional dispatch services for an additional fee. Our dispatchers assist with finding loads, planning schedules, and handling broker communication. Drivers can choose whether to use this service or self-dispatch.

What kinds of loads are offered by CloudTrucks?

CloudTrucks currently supports general freight — Dry Van, Flatbed, and Power Only (drop and hook) loads.

Can I haul loads that I find on my own?

Yes, you can haul loads from approved brokers outside the app. CloudTrucks must approve the broker, and normal fees apply.

COSTS & FEES

What are the costs of driving with CloudTrucks?

CloudTrucks lease on and insurance fee is 18% of each load (compared to 30-35% at most mega-carriers). 13% of that fee goes towards a service fee for leasing on, while the other 5% enrolls drivers in our group auto liability & cargo insurance coverage.

How much does CloudTrucks’ insurance cost the driver?

To be on CloudTrucks' auto liability and cargo insurance, each driver pays the greater of $150 per week or 5% of the gross load value. This is not charged up front, but rather collected as part of your lease-on and insurance fee.

Do drivers need any other insurance?

Drivers who own or lease equipment need physical damage and occupational accident coverage. CloudTrucks partners with trusted insurance providers who can help drivers secure this coverage at competitive rates.

What else are drivers responsible for?

Drivers are responsible for tolls, IFTA (we will calculate this for you), scales and permits.

PAYMENT

How do I get paid?

Payment is sent instantly after CloudTrucks verifies your proof of delivery. POD verification typically happens within 12 hours of uploading your signed Bill of Lading in the CloudTrucks app.

Does quick payment cost extra? Do I need to use a factoring company?

No. CloudTrucks offers free quick pay on all loads. You do not need to use a factoring company.

Does CloudTrucks handle collection of accessorial charges?

Yes. Our Customer Success team works with brokers and shippers to ensure drivers are paid for TONUs, detention, and layovers when applicable.